Llanfabon Inn

Gary

This Place Was Diabolical, Awful Customer Service This is a true and accurate account of our experience at the Llanfabon inn... Never one to complain but this place is the pits. It has miserable bar staff, the barmaid thinks she’s doing you a favour serving you, we were forced to pay half for uncooked food and cold peppercorn 'gravy' absolute rubbish.. Wont ever get another penny of my money, again, shame really because local pubs like this off the beaten path need local custom... We were sent food after an hour wait that was overcooked after requesting steak medium rare, after complaining and made to feel awkward, the unprofessional miserable bar lady gave us her blessing to exchange the meal. Literally two minutes later another steak was delivered and the meat was practically raw, it had been simply flash fried each side, as if to prove a point. The waitress took my fork and didn’t offer another one so I resorted to eat my meal with two knifes. After complaining a second time we were asked 'what is the problem this time' rather rude and a huge fuss was made. In the meantime our peppercorn sauce was delivered (from the initial order) this resembled gravy with peppercorns mixed in and was severely congealed and also not fit for human consumption. We sent the food back again and refused to eat any further due to the severe lack of quality, at this point the owner come out and insisted we had to pay half for the inedible meal, she offered to wrap it for me which I declined because it probably would of made my poor dog ill. The customer service was shocking and not one attempt to offer an apology... Do yourself a favour avoid this place, there is much better pubs available to have nicer meals that are far more friendly... my hard earned cash will be spent elsewhere, where I actually get the food and service I deserve.