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Howard Conrad was created in 2012 with the vision to restore the reputation of independent Apple repair specialists. In order to achieve our vision – we only fit the highest possible quality parts backed by an industry leading 3 year warranty. We are committed to growing the team to include passionate highly trained technicians interested in providing the highest standard of repair alongside the very best customer service.
Positives: Excellent service on two occasions from Howard Conrad with two separate battery replacements for two phones in the past couple of weeks. Very professional from drop-off to pick-up. Excellent communication on both occasions and the phones were returned in spotless condition. Good value for money with the added bonus of a two-year warranty on the new batteries. Follow up communication also excellent with an email check to ensure we were happy with the work carried out. Negatives: really nit-picking but the only minor negative issue was the on-line booking system which works perfectly on a Mac/PC laptop but repeatedly froze up on an iPhone for some reason. In fairness there is a warning on the website that this may happen. Overall a highly recommended business in Harrogate.
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