Dex Removals Reading

Fatama

DO NOT BOOK WITH THEM!!!! I booked with guy called sunny (think that is the owner), We paid for removal, disassemble and reassemble however that is definitely not what we got! They disassembled my £700 sliding wardrobe but not unscrewing all screws properly but instead by ripping it apart forcefully!! It was agreed that they drive and put all my furniture into my storage unit and when I found my new home they will take it to my new place and reassemble everything, that was agreed in the price! This didn’t happen!!! When I found my home after a few months I called there website phone number but it was out of order. I found sunnys mobile called and explained that I needed my furniture reassembled as agreed, but he said the company doesn’t exist! Then he said he doesn’t work for them (even though I’m sure he is the owner)!! Then he said he is willing to do the job but I would have to pay him another £170 on top of the £400 that I already paid him!!! I said I have already paid to which he disregarded and backtracked and said he doesn’t work there anymore! He said I have to pay him the extra money or his men won’t finish the job! When I said I had an email proving that he agreed to reassemble my furniture he then hung up on me! I called him back and he didn’t answer, he then blocked my number! I then had to pay another removal company £300 to get my furniture and assemble it for me! They showed me the screws in some of them had broken and also they cracked the wood! Basically my £700 wardrobe was too damaged, i had to scrap it and buy a new wardrobe!! PLS NEVER USE THIS COMPANY!! COMPLETE ROGUE TRADERS!!! DO NOT USE THEM IF YOU DONT WANT YOUR FURNITURE DESTROYED!!! WORST REMOVAL EXPERIENCE OF MY LIFE!!! I LOST SO MUCH MONEY!!