RMS Auto Centre

R Simpson

I've been going to Richard for 3+ years, I had a service 2 weeks ago all was OK until my oil light flashed two weeks after it supposedly had 4.5 litres of new oil according to my service invoice from Richard. 4.5 litres would normally last 6 months. I pulled over and checked the dip stick and to my horror it was bone dry. I have had other mechanics to have a look at my vehicle and they have confirmed that no service or oil change was carried out on my vehicle and certainly not in the past two weeks. After a visit and telephone call with Richard who stumbling over his words, he refused to accept that this was the case but could not explain why the dip stick was bone dry and where 4.5 litres of oil could have gone after two weeks. His own mechanic checked my vehicle's sump tank for any leaks and no issues were found. No offer of an oil change was offered at this point or a refund. How can I trust Richard now? I am deeply hurt and disappointed even after having raised the issue as a regular customer. Other mechanics have confirmed that none of the filters have been changed and that the service message on the vehicle was simply just reset.